Tag: public sector

Management Articles

• Small Business Guidebook to Quality Management
  The aim of this guidebook is to help small businesses make the transition to a quality culture. While the focus of the guidebook is small businesses the information is helpful to anyone transforming and continually improving their organization.

• Transformation and Redesign at the White House Communications Agency by March Laree Jacques
  Originally published by the American Society for Quality in the Quality Management Journal, Volume 6, Issue 3, 1999.

• Quality in the Community: One City's Experience by George E. P. Box, Laurel W. Joiner, Sue Rohan
  Highlights the evolution of the Quality movement in Madison, Wisconsin and the role of the Madison Area Quality Improvement Network during the 1980's.

• Grand Junction Colorado VA Medical Center Tops in Presidents Quality Award Program
  Press release on the "Presidential Award for Quality, the highest civilian award given to federal employees and the federal equivalent of the Malcolm Baldrige Award in the private sector, recognizes individuals and organizations for improving customer service...

• Using Quality to Develop an Internet Resource by John Hunter
  The article provides guidance to help those responsible for managing the application of internet technology to improve the performance of organizations.

• Feds may Unleash Six Sigma on Terrorism by Del Jones
  USA Today article about the possibility of applying Six Sigma in new ways.

• William G. Hunter: An Innovator and Catalyst for Quality Improvement by George E. P. Box
  This is the text of a talk given at the Speakers' Dinner at the Sixth Annual William G. Hunter Conference on Quality in Madison, Wisconsin, on June 2, 1993. In it, George Box recalls Bill Hunter's pivotal role in the birth of the quality movement in the c

• Doing More With Less in the Public Sector: A Progress Report from Madison, Wisconsin by William G. Hunter, Jan O'Neill, Carol Wallen
  "The new quality improvement ideas can help public officials combat the effects of decreasing budgets just as they help private businesses increase productivity." Published in Quality Progress, July 1987.

Management Web Sites and Resources

• Curious Cat Management Improvement Articles by John Hunter
  Hundreds of useful management articles hand selected to help managers improve the performance of their organization. Sorted by topic including: Deming, lean manufacturing, six sigma, continual improvement, innovation, leadership, managing people, software development, psychology and systems thinking.

• Center for Quality and Productivity Improvement by George E. P. Box, William G. Hunter
  Founded in 1985 by George E.P. Box and the William Hunter at the University of Wisconsin - Madison. The technical report series is one of the best online management resources with reports authors including: George Box, W. Edwards Deming, Peter Scholtes, Kaoru Ishikawa, William Hunter, Gipsie Ranney and Brian Joiner.

• qBlog
  Blog by the Office of Quality Management at National University of Singapore.

• Improving Police by David C. Couper
  By the former chief of police of Madison, Wisconsin.