GlossaryDeadly Diseases of Management Flowchart Gantt Chart Kanban Mistake Proofing Opportunity Cost Outcome Measures PDSA Six Sigma Voice of the Customer
Curious Cat Picks
Run Chart (TQL Handbook)
38 pages. Part of Basic Tools for Process Improvement Handbook.
Small Business Guidebook to Quality Management
The aim of this guidebook is to help small businesses make the transition to a quality culture. While the focus of the guidebook is small businesses the information is helpful to anyone transforming and continually improving their organization.
The Confusing Field of Coaching
"the Solution-focused Coaching model assumes that the person being coached has some experience solving the problem for which they have sought coaching. This model assumes that the coachee has all the competencies needed to come to a solution. ... But sometimes, the person needs context, information, demonstration, a straight answer, or a skill."
Respect for People
"The fifth item of my list pertains to development of employee talent over time. Respect for people means developing their latent skills in both on the job and off the job training. It is easy to invest money in new technology, software, or equipment. It takes time, effort, and planning to invest in employee skills development. Canned training programs and Powerpoint slide presentations do not do the job."
Management Web Sites and Resources
Curious Cat Management Improvement Articles
Hundreds of useful management articles hand selected to help managers improve the performance of their organization. Sorted by topic including: Deming, lean manufacturing, six sigma, continual improvement, innovation, leadership, managing people, software development, psychology and systems thinking.
Madison Area Quality and Innovation Network
Community based quality improvement network founded in Madison, Wisconsin in 1987. "Our vision is to be a driving force behind positive economic and social change by promoting widespread application of customer-driven continuous improvement methods throughout the community"
Lean Enterprise Institute
"We carefully develop hypotheses about lean thinking and experiment to see which approaches work best in the real world. We then write up and teach what we discover, providing new methods for organizational transformation. We strive to answer the simple question of every manager, "What can I do on Monday morning to make a difference in my organization?" And, by creating a strong Lean Community through our website and public events we try to give managers the courage to become lean change agents."
Clare Crawford Mason, W. Edwards Deming, Robert Mason
Home of the Deming Library tapes and Better Management for a Changing World (with Ackoff and Suarez).
Training Within Industry
Blog on standardization, process improvement, training and lean manufacturing topics.
Langford for Learning
David P. Langford
Quality learning achieved through continual improvement of systems which aim to produce the optimum state of personal, social, physical, and intellectual development within each individual. It is a commitment to excellence by each individual and is achieved through teamwork and a process of continual improvement and/or redesign. The site includes worthwhile articles.
"The focus of this site is Lean training material, ready-to-use and free. I am searching the web for lean simulations, lean games, presentations, and real world examples. Please feel free to email me your material and I will link to it or post it."