Jeff Bezos

About

Founder of Amazon.com

Articles

  • Jeff Bezos Interview   view details
    "I think one thing I find very motivating -- and I think this is probably a very common form of motivation or cause of motivation is, I love people counting on me, and so, you know, today it's so easy to be motivated, because we have millions of customers...
  • Jeff Bezos's mission: Compelling small publishers to think big   view details
    "I would hope people would say that Amazon is earth's most customer-centric company, and that we work backwards from customers. Many companies sort of look at what their skills are and they work forward from their skills. They say this is what we're good at, and this is what we'll do. It's a very different approach from saying here is what our customers need, and we will learn whatever skills we need. ... the key is that the company has to experiment, and what you want to try and do is reduce the cost of experimentation so you can do as many experiments per unit time as possible ... and they're not experiments if you know they're going to work."
  • Inside Amazon's Idea Machine: How Bezos Decodes The Customer   view details
    "For Bezos a data-driven customer focus lets him take risks to innovate, secure in the belief that he’s doing the right thing. 'We are comfortable planting seeds and waiting for them to grow into trees,' says Bezos. 'We don’t focus on the optics of the next quarter; we focus on what is going to be good for customers. I think this aspect of our culture is rare.'"

Author Quotes

  • There are two kinds of companies, those that work to try to charge more and those that work to charge less

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  • If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.

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    Jeff Bezos on innovation at Amazon

  • If there's one reason we have done better than most of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word of mouth is so very, very powerful.

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    Jeff Bezos Interview

  • I think one thing I find very motivating -- and I think this is probably a very common form of motivation or cause of motivation is, I love people counting on me, and so, you know, today it's so easy to be motivated, because we have millions of customers counting on us at Amazon.com. We've got thousands of investors counting on us. And, we're a team of thousands of employees all counting on each other. That's fun.

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    Jeff Bezos Interview

  • I remember, just to show you how stupid I can be -- my only defense is that it was late. We were packing these things, everybody in the company and I had this brainstorm as I said to the person next to me, "This packing is killing me! My back hurts, this is killing my knees on this hard cement floor" and this person said, "Yeah, I know what you mean."

    And I said, "You know what we need?" my brilliant insight, "We need knee pads!" I was very serious, and this person looked at me like I was the stupidest person they'd ever seen. I'm working for this person? This is great. "What we need is packing tables."

    I looked this person and I thought that was the smartest idea I had ever heard. The next day we got packing tables and I think we doubled our productivity. That early stage, by the way of amazon.com, when we were so unprepared is probably one of the luckiest things that ever happened to us because it formed a culture of customer service in every department of the company.

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    Jeff Bezos Interview

  • People who are often right are people who often changed their minds. Consistency of thought is not a particularly positive trait. It's perfectly healthy to have an idea tomorrow that contradicts your idea today.

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    Some advice from Jeff Bezos

  • If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

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    Amazon Web Services is Lean Manufacturing for IT

  • I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.

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    The Zen of Jeff Bezos

  • If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve.

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    Inside the Mind of Jeff Bezos

  • We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

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