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Two resources, largely untapped in American organizations, are potential information and employee creativity
The only way to find out what will happen when a complex system is disturbed is to disturb the system, not merely to observe it passively.
Toyota's real achievement is not merely the creation and use of the tools themselves; it is in making all its work a series of nested, ongoing experiments, be the work as routine as installing seats in cars or as complex, idiosyncratic, and large scale as designing and launching a new model or factory.