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The application of Quality Function Deployment (QFD) to design a course in TQM at the University of Michigan

The application of Quality Function Deployment (QFD) to design a course in TQM at the University of Michigan by Glenn Mazur

"This paper shows the step-by-step application of QFD that focuses both on the external evaluators of the University (companies that hire the graduates) and the internal evaluators (the students themselves)."

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